Grievance Redress Mechanism for the Malaysia Grouped Biomass Waste Recovery and Utilization Project

PUBLIC NOTICE

Grievance Redress Mechanism for the Malaysia Grouped Biomass Waste Recovery and Utilization Project

As part of our commitment to transparency, accountability, and inclusive stakeholder engagement, the project proponent has established a Grievance Redress Mechanism (GRM) to ensure all stakeholders have a safe and accessible platform to raise concerns, complaints, or feedback regarding the Malaysia Grouped Biomass Waste Recovery and Utilization Project.

📢 How to Submit a Grievance

Stakeholders may submit grievances through the following channels:

1. 📞 Dedicated Hotline: [Insert Hotline Number]

2. 📧 Email: [Insert Project Email Address]

3. 📮 Physical Drop Boxes: Available at the Project site and community centers

   
   
   
   

All grievances will be formally recorded and acknowledged by the Community Liaison Officer (CLO).

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🛠️ Grievance Handling Process

1. Acknowledgement: Every complaint will be formally acknowledged upon receipt.

2. Assessment & Categorization: The CLO will conduct a preliminary assessment to determine the nature and urgency of the grievance.

3. Investigation: A detailed and impartial investigation will follow, with strict confidentiality to protect the privacy of stakeholders.

4. Resolution Discussions:Affected parties may be invited to participate in resolution discussions, including mediation where needed. Mediators may include:

   • Community-elected leaders

   • Malaysian Mediation Centre

   • Trusted local NGOs with mediation experience

5. Corrective Action Plan: A resolution plan will be shared with the complainant for feedback and approval before implementation.

6. Follow-Up: A post-resolution review will be conducted to ensure the grievance was fully and fairly resolved.

   
   

We are committed to ensuring all grievances are addressed fairly, respectfully, and in a timely manner. Your voice matters to us.